ARM Functionality

Reporting

ARM is provided with a comprehensive suite of reports however it also contains its own report writing capabilities. This allows the end user organisation to take control of their own reporting requirements from within ARM and remove the necessity to move to an external product and all of its attendant implications.

Create store and distribute reports for management, employees and agents from the same interface used to customise the Service Views. This again is a task where a person with Business Analyst skills is required – rather than a developer.